Help Center
Get help with your order, find answers to common questions, and more!
Holiday Extended Return Policy
What is your extended holiday return policy?
In honor of the holiday season, we have extended our return policy to 60 days for orders placed between 10/1/25-12/31/25 to give you more than enough time to try your favorite products.
As always, if you are not satisfied, we invite you to return or exchange your products. To process a return. Effective January 1, 2026 we will revert back to our normal return policy of 30 days from the date of purchase. In order to continue offering high-quality makeup at affordable prices, returns to your original payment method include a small $4.99 handling fee per order.
Exchanges are completely FREE, and choosing the Shop Now option adds 25% to your balance.
Returns & Exchanges
What is your return policy?
We proudly stand behind our products, and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly facilitate an exchange or return. Please be aware that any items returned for a refund are subject to a $4.99 handling fee applies per order. Start a return in our AUTOMATED PORTAL.
Prefer to exchange your item? The good news is: exchanges are always FREE, and choosing the Shop Now option gives you 25% extra value toward your next purchase. It’s our way of saying thank you for continuing to shop with us!
An item(s) within my package from my order arrived broken. Do you offer replacements?
We are so sorry to hear this happened and we’d be happy to help you! To expedite your replacement request, please chat with us and provide pictures of the broken item for immediate assistance.
Can I return an individual item for an exchange in a kit for a different one?
You may not return individual items within any kits, but you are welcome to return your kit in its entirety for a refund or an exchange.
When will I get my refund?
If you ordered using a credit card, we will credit your account with the eligible amount within 14 business days from the date of a processed return. The credit should appear on your next statement, depending on the issuing bank and/or billing cycle. Unfortunately, we cannot refund your original shipping charges.
To help us continue offering the high-quality beauty you love at the best possible prices, any items returned for a refund will include a small $4.99 handling fee per order.
Prefer to exchange your item? The good news is: exchanges are always FREE, and choosing the Shop Now option gives you 25% extra value toward your next purchase. It’s our way of saying thank you for continuing to shop with us!
Can I return a gift card?
We do not accept returns for gift cards. Questions? Please chat with us.
My Account & Orders
My order went through multiple times/I have received multiple charges for my order.
We apologize for the inconvenience! This usually happens when the ‘Submit Order’ button is clicked more than once. After orders are imported to our warehouse we are unable to cancel or edit them, however please chat with us and a member of our Customer Service team will be happy to assist in resolving this matter. Please have your order confirmation # (or #s if you received multiple orders) ready or include in your email.
Is it safe to use my credit card?
When you submit any personal information during the checkout process, that data is processed via a secure connection to our website server. We are Comodo Secure. You can also read our privacy policy.
My internet service provider filters unwanted email and spam. Could these filters block email that I wish to receive?
Yes, they may. Spam filters can restrict wanted email as well as unwanted email. Please update your email settings to designate as a legitimate contact, ensuring that all future correspondence regarding your orders will be accepted.
Can I change or cancel my order once it’s placed?
Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.
Do you offer price adjustments?
We do not offer price adjustments on any products.
During checkout, I received an error message that says, ‘Phone is not valid.’ Why?
Please enter only numbers in the Phone Number field. Do not include characters such as dashes, parenthesis and spaces. For example, your phone number should read as follows: 2125555555
During checkout, when I entered my address, I received an error message ‘only alphanumeric characters (only numbers and letters. No characters).’ What does this mean?
In the address field enter numbers and letters only. Do not include characters such as periods, dashes, pound or parenthesis. NOTE: You can abbreviate words such as Street, Avenue, Drive, Boulevard, etc. however do not include a period. For example, your address should read as follows: 123 Abc Blvd APT 1, AnyTown, NY 12345
My order is missing an item.
We are so sorry! It is possible that when your order was being prepared for shipment, an item was overlooked and/or not available at that time. Your shipping confirmation email should indicate which product(s) may still be pending shipment. If an item(s) was not shipped to you, you will not be charged for that item(s). If you have any further questions or concerns, chat with us. Please have your order number handy and let us know the items you’re missing.
Shipping & Handling
What are your domestic shipping costs?
Once an order is placed, our warehouse crew gets to work immediately. Order packing & processing can take 1-3 business days before your order leaves the warehouse.
STANDARD SHIPPING: $6.99 merchandise under $40.
Free $40 or more. US orders arrive within 5-7 business days after the order leaves the warehouse. You will receive an email with shipping details and a tracking number. Please follow the link in the email to track your order and check its estimated arrival date. We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping may vary.
EXPEDITED SHIPPING: 3-Day Shipping ($9.99 UPS) Most are delivered within 3 business days after the order leaves the warehouse, weekdays only, holidays excluded. Not currently available for PO Box and APO shipping addresses.
For additional shipping information visit our Shipping page.
How do I track my order? Online tracking is easy!
If you created AN ACCOUNT at checkout, log in to your account and track from there. If you have not created an account, please check the shipping confirmation email for your clickable tracking number & confirm your order status!
If you would like to create an account, use the email address associated with your order to log in. You will receive a link and any orders associated with this email will show up in your new account.
How long do international orders take to arrive?
International orders typically arrive within 7–14 business days, depending on the destination country and customs processing times. You will receive an email with shipping details and a tracking number. Follow the link in the email to track your order and check its estimated arrival date. We do our best to estimate delivery time accurately. However, all delivery timelines are estimates and are subject to change. Holiday processing and shipping time may vary.
What are your international shipping rates?
*International orders over a certain dollar amount may be subject to import duties and taxes not included in the shipping cost. Please chat with us if you need any assistance! You can find shipping cost and additional information on our Shipping page.
*Please note that for international deliveries, duties and taxes may apply in certain countries. These additional charges are imposed by the customs authorities of the respective country and are beyond our control.
Questions? Chat with a Pro. We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems.
Coupon codes cannot be used or applied to orders already placed. Supplies of all Free-gift offers are limited.
Please note that the shipping time frames listed below are only estimates and are subject to change.
| Country | Standard Shipping Fees | Estimated Transit Time | Duties & Taxes |
|---|---|---|---|
| Australia | 15 AUD; FREE on orders above 100 AUD | 5-7 Business Days | Included |
| Belgium | 7 EUR; FREE on orders above 70 EUR | 5-7 Business Days | Included |
| Canada | 12 CAD; FREE on orders above 68 CAD | 4-6 Business Days | Duties Included. Sales Tax Paid at Checkout. |
| Czech Republic | 172 CZK; FREE on orders above 1600 CZK | 6-8 Business Days | Included |
| Denmark | 53 DKK; FREE on orders above 400 DKK | 5-7 Business Days | Included |
| France | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Germany | 7 EUR; FREE on orders above 70 EUR | 5-7 Business Days | Included |
| Hong Kong | 86 HKD; FREE on orders above 600 HKD | 8-10 Business Days | Included |
| Iceland | 1400 ISK; FREE on orders above 11000 ISK | 12-14 Business Days | Not Included. Payable at Checkout. |
| Ireland (Republic of) | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Israel | 38 ILS; FREE on orders above 300 ILS | 6-8 Business Days | Not Included. Payable at Checkout. |
| Italy | 7 EUR; FREE on orders above 70 EUR | 5-7 Business Days | Included |
| Japan | 1624 JPY; FREE on orders above 12000 JPY | 6-8 Business Days | Not Included. Payable at Checkout. |
| Korea (South) | 15276 KRW; FREE on orders above 110000 KRW | 7-9 Business Days | Not Included. Payable at Checkout. |
| Mexico | 200 MXN; FREE on orders above 1300 MXN | 6-8 Business Days | Included |
| Netherlands | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| New Zealand | 15 NZD; FREE on orders above 100 NZD | 8-10 Business Days | Included |
| Norway | 50 NOK; FREE on orders above 700 NOK | 6-8 Business Days | Included |
| Poland | 30 PLN; FREE on orders above 300 PLN | 5-7 Business Days | Included |
| Saudi Arabia | 41 SAR; FREE on orders above 300 SAR | 8-10 Business Days | Included |
| Singapore | 8 SGD; FREE on orders above 100 SGD | 9-11 Business Days | Included |
| Spain | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Sweden | 70 SEK; FREE on orders above 700 SEK | 7-9 Business Days | Included |
| Switzerland | 7 CHF; FREE on orders above 90 CHF | 5-7 Business Days | Included |
| Taiwan | 329 TWD; FREE on orders above 2400 TWD | 7-9 Business Days | Not Included. Payable at Checkout. |
| United Arab Emirates | 40 AED; FREE on orders above 300 AED | 6-8 Business Days | Included |
| United Kingdom | 5 GBP; FREE on orders above 37 GBP | 5-7 Business Days | Included |
| European Union | 7 EUR; FREE on orders above 60 EUR | 5-7 Business Days | Included |
| Rest of the World | 11 USD; FREE on orders above 80 USD | 14-21 Business Days | Not Included. Payable at Checkout. |
Need an update on my order status?
Packing and processing time is 1-3 business days following the date of your order. If your order shipped today, please allow at least 24 hours for the tracking information to upload to the tracking link. If you have not received an update to your email with an estimated date for delivery, please Chat with a Pro.
I received a shipment confirmation email, but the tracking # doesn’t work.
Please note that the tracking links many not be updated by the carrier for one business day after receiving our shipping confirmation email. If you are still having difficultly after this period, please chat with us and a member of our Customer Service team will be happy to assist you.
Product Guides
How do I find the right shade?
Check out the “Ask Our Pros” program where our experts will pick the perfect shade for you within minutes via live chat (link above the shade dropdown). Need help faster? Or take our quick Foundation Finder quiz to find your ideal foundation and shade. Our marbleized baked foundation contains multiple color-correcting shades, which will self-adjust. Don’t worry, even if you pick one shade lighter or darker, the shade will still work for you.
I see my Beauty products look different than they used to. How come?
Good things come in NEW packages! We’ve kept everything you love about Beauty exactly the same. Only our packaging is prettier. We’ve lightened it, brightened it and made it oh, so beautiful.
Are these newly packaged products more expensive than what I am used to ordering?
No. We haven’t changed the prices—only the packaging. Isn’t it pretty?
Do these new cartons indicate your products have changed?
Our product integrity and quality has not changed. We’re still the same brand you love, only with updated packaging.
Do these new cartons mean that your company is changing?
Our company is not changing. We are still committed to helping you become your most beautiful self—that version of you that feels happy from the inside out!!
Have the product names changed with the new cartons?
Occasionally, we may make a small update to a product name or shade name. It will be very subtle, but if you’re having difficulty finding one of your favorites, please feel free to chat with us and a member of our Customer Service team will be happy to point you in the right direction.
Discounts & Promotions
How do I apply a discount code or redeem an offer?
There is only ONE offer allowed per order. During checkout, at the first step (‘Shopping Bag’ page), enter the code in the ‘Offer Code’ field and click ‘Apply’. The offer or discount will automatically appear on the page. If there is no code provided for the offer, please check that you have reached the minimum required price or product threshold and the offer will be automatically applied. Coupon codes cannot be used or applied to orders already placed. Supplies of all free gift offers are limited. No substitutes are allowed for free gift or free sample offers; quantities are limited.
Can I use multiple coupons?
You may apply ONE coupon code per order.
Gift Cards
How do I purchase an E-Gift Card?
E-Gift Cards may be purchased online in the following denominations – $25, $50, $75, $100, $125, $150, $175 and $200.
E-Gift Cards purchases are limited to $1,000 per order or no more than 4 E-Gift Cards per order.
You can use a credit card or debit card to purchase an E-Gift card online. E-Gift cards are only valid. E-Gift Cards, when purchased, are exempt from tax. In the case of an order containing an E-Gift Card and product, the E-Gift Card amount does not count towards the tax and shipping totals nor promotion eligibility.
How do I pay for an order with an E-Gift Card?
You can apply your E-Gift Card at the “GIFT CARD OR DISCOUNT CODE” section of checkout in the box that is right above your total. Please be sure to apply any discount codes prior to adding your gift card.
What can I purchase with my E-Gift Card?
E-Gift Cards may be used for making purchases (other than E-Gift Cards). They are not redeemable at other retailers. E-Gift Cards do not expire and there are no fees. E-Gift Cards may be used for multiple transactions up to the value on the E-Gift Card. E-Gift Cards are not reloadable. Gift Cards are not refundable or redeemable for cash and cannot be replaced if lost or stolen, except as required by law or policy.
How can I send an E-Gift Card to a friend?
An email containing the link to the E-Gift card will be sent to the email provided when purchasing the E-Gift Card. Simply forward the email containing the E-Gift Card to whoever you wish.
How do I check the balance of my E-Gift Card?
To find out the balance on your E-Card, please refer to the original gift card email you received to access the page for your gift card. If you no longer have this email, please chat with us and have the name used to purchase the gift card ready. They will be happy to assist.
Can I reload my gift card or E-Gift Card?
We cannot reload gift cards at this time, but you can always purchase a new card.
What happens if I’m returning merchandise purchased with an E-Gift Card?
If you return merchandise purchased with a E-Gift Card, we will issue a refund to the original E-Gift Card used to make the purchase.
Store Credit
What is “Store Credit”
Store credit is credit that can be used.
Once I earn store credit, when will I get it and be able to start using it?
Store credit will be issued within 48 hours.
Where can I find my Store Credit?
Store Credit will be visible in your Account under “My Credit”
How do I access my account to see the credit that I have?
Please visit account
Does Store Credit expire and if so when?
Yes. They expire on the date stated in the issuance email.
Will you notify me when my Store Credit is expiring?
Yes, you will be reminded 7 days before expiration.
How do I use my Store Credit
Add the store credit code from your email to the checkout page or press the “use store credit” button at checkout.
If I get a $20 store credit and I only want to use $15, will the balance be available to me?
Yes, the remainder credit will be available for use on future orders until it expires.
Do you have physical stores?
No. Store Credit can only be redeemed
Try Before You Buy
When do I have to return my items by?
Your 14-day trial begins from the date your order is delivered. You may initiate your return before your trial ends.
Why is there an authorization on my card?
Similar to booking a hotel or rideshare, we reserve the funds in case you decide to keep all your items. An authorization is not a charge – you’ll only be charged for what you keep.
Do I get free shipping or free returns?
Please refer to our shipping and returns policy.
I initiated my return, why is my card being re-authorized?
Banks have limits for how long a hold can be valid. We are likely still processing your return. As soon as your return is approved, your card will be charged only for what you kept and will no longer require re-authorizations.
My trial ended and I was charged, but now I want to return something. Is this still possible?
Yes, you can still return eligible items within our return window. Check out our returns policy for more details.